Digital and Mobile Banking Analysis

Digital banking is broader than moving a financial process onto a screen. A mobile banking journey has to connect customer intent with banking rules, security controls, operations and technical dependencies.

I combine hands-on banking operations experience with my current work as an architect business analyst. I assess requirements, exception paths, user experience, performance, security and maintainability as parts of one product system.

The most valuable product decisions often come from examining what users do not see: failure handling, data consistency, authorization boundaries, operational recovery and sustainable change.